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UX Research Guide [For Beginners]

Tools, tips and methods

Joanna Ngai
5 min readSep 7, 2017

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User empathy is the foundation of a healthy design process. One tried and true way to get more insights, inform and validate design decisions and measure a design solution’s success is through UX research.

Pay attention to what users do, not what they say.

— Jakob Nielsen

While you may not realistically have time or resources to put to use a full range of research methods in your specific project, research is crucial source of data, useful for designers and a product team alike, to inform thoughtful design decisions.

UX research methods exists in two groups, as defined by UX booth:

Quantitative research
Any research that can be measured numerically. It’s valuable in understanding statistical likelihoods and indirectly measures what is happening on a site or in an app using software or analytics tool.
Ex. “how many people clicked here” or “what percentage of users are able to find the call to action?”

Qualitative research
Sometimes called “soft” research. It helps us understand why…

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Joanna Ngai
Joanna Ngai

Written by Joanna Ngai

UX Designer at Google, illustrator, green tea drinker dribbble.com/joannan | UX for Beginners https://amzn.to/3ekRM00

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