This is the blog of Joanna Ngai. I frequently write about design, creativity, technology and share anything that I believe that might be of interest to others. You can always read the latest here.
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Nowadays, there’s a growing number of UX conferences (gone virtual) that deliver sessions on a range of topics from UI design, usability, interaction design, front end design, branding, career growth and research, in every single format imaginable. But among all those options (and there are a lot of options), how do you find the right one for you?
Here’s some common problems around finding and sorting through the content of a UX conference and tips on what to do so you get a more enjoyable and satisfying experience.
This occurs when the speaker tries to accommodate too many levels of…
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Feedback from customers have a tendency to bounce between extremes, you’ll either hear from those who hate your business with a burning passion or are delighted fans (hopefully it’s the latter).
Customer support often has to be the receivers of bad news and deliver gentle words in difficult and emotional situations. Here’s a handy guide on phrases (and what they actually mean) in tricky conversations.
Please accept our sincere apologies = You seem upset, we’re not sure why
We’d love to address your concerns directly = Stop badmouthing us in public
We will have this looked into = Someday something…
** ART <3 CODE **Projects and stories from the intersection of art, code and everything in-between.`````````````````````Name: Ben Stokes
Role: CTO fintech company, indie hacker
Location: Bristol, England
Likes: Running, hiking, exploring VR, playing video gamesWebsite | Twitter
I build and launch tiny internet projects, and in the process try to make a bit of money. On Tiny Projects, I document the whole process of taking an idea and launching it. …
Due to ongoing challenges of COVID-19, we’ve decided to make some changes to start this planning cycle on the right foot. Though change is difficult, it will help prevent future inefficiencies from harming our agile processes and strategic innovation strategies.
We are announcing the following changes, effective immediately:
Metrics on individual employee productivity must continue to increase exponentially. Regarding the daily routines you engage in while working from home (ex. sleeping, eating, breathing, etc.), it is your responsibility to decide which are optional.
Office chairs will be replaced with toilets so employees have more time to add value to…
As your user research team transitions to remote work, here’s some tools to help you organize your notes, cluster findings and collaborate with your team, wherever they may be.
For more tool recommendations on recruiting participants, logistics, capturing remote or in-person sessions, usability tests, generating reports and more, see: 13 Helpful UX Research Tools
Below are some takeaways from Sensemaking for Impact, a masterclass led by Jan Chipchase of Studio D Radiodurans that introduces his team’s approach to qual research strategy to generate inspired, prioritized insights, and high quality deliverables.
Hi, just checking in! = It’s been 30 minutes and I’d like to see some progress
We sort of know each other already… = Can I get a discount?
We are looking for something very specific = I expect spec work
Make it pop = Change this drastically by reading my mind
Let’s make it like [x] = Copy this exactly but do it in a subtle way
I may get passionate about design = I may fight you on your design choices
I dabbled a bit in design = I will definitely fight you on your design choices
It’s fashionable to be late since you’re had other plans, especially when all you have to do is click a button to teleport into the meeting through the magic of technology.
If you’re the one who called the meeting, send periodic IM messages so they know you’re always on your way. This sends along illusionary slivers of hope.
Tip: Vary how late you are each time, this keeps people on their toes.
Make a bold statement and first impression by leaving your video on but mic off for at least another 5 minutes. That will confuse everyone in the call…